Shipping Policy

Shipping Policy: From Our Pit to Yours

We know that when you order new BBQ gear, you’re basically standing by the mailbox with a spatula in hand. We work hard to get your order moving faster than a grease fire (but, you know, much safer).

Shipping Rates

Orders over $100: Shipping is on us! Free, clear, and delivered to your door.

Orders under $100: We charge a flat rate of $9.99. No hidden "handling" fees or mystery surcharges.

Processing & Delivery

Fast Firing: Most orders ship within 1–2 business days. If you order on a Sunday, give us until Monday morning to get the coffee brewing and the labels printed.

Transit Time: Depending on where you live, expect your package in 3–7 business days.

Tracking: As soon as your order hits the road, we’ll email you a tracking number so you can stalk your package's progress across the map.

The "Where’s My Stuff?" Clause

If the tracking says "Delivered" but your porch is looking empty, or if your box arrives looking like it went ten rounds with a grizzly bear, contact us immediately. We’ll jump in and fix it—because the only thing we want you breaking into is a rack of ribs.

Contact Us: Let’s Chew the Fat

Have a question about a grill grate? Not sure which rub goes best with ostrich? Or maybe you just want to brag about your latest 12-hour brisket? We’re here for all of it.

How to Reach Us

Email: collinpollock@wheelyq.com – This is the best way to reach us. We usually respond within 24 hours, unless we’re deep-cleaning the smokers.

Phone: 949-929-7162 – Give us a ring Monday through Friday, 9:00 AM to 5:00 PM Pacific.

Smoke Signals: We’ve tried this, but the neighbors complained. Stick to email for now.

Response Times

We’re a family run business, not a giant faceless corporation. We promise a real human will read your message and get back to you with an actual answer—not a canned response.